Helpful?

Ok, so this isn't the first time this has happened to me, so I'm supposing this has happened to some of you too... having strayed very slightly out of my usual prefecture, I enquired of a shopping mall information clerk whether or not I could use my atm card in the machines nearby. "No, you can't!" she gasped, crossing her hands in an x shape in front of me. Well, I could, and did, and the only difficulty I faced was paying an additional 100yen (a regular thing in the UK). Why didn't the information clerk simply tell me that I COULD use the machine, but I would have to pay for the priviledge?

Dis-information of the highest order!